← Back to Products
Conversation Helper
Practical guidance for talking to someone you are concerned about.
1. Starting the Conversation
Choose a quiet, comfortable place where you won't be interrupted. Open-ended questions are better than yes/no questions.
Helpful: "What's been going on for you this week?"
Avoid: "Have you had a bad week?"
Helpful: "I've noticed you haven't been yourself lately, how are you feeling?"
2. How to Listen
You do not need to fix their problem. The most powerful thing you can do is just listen without judgment.
- Give them time to answer. Don't rush to fill silences.
- Acknowledge their feelings, even if you don't fully understand them.
- Avoid minimizing their experience with phrases like "It could be worse" or "Look on the bright side."
3. Asking About Suicide
Many people worry that asking directly about suicide will "put the idea in their head." Research and the Samaritans confirm this is a myth.
By asking directly, you give them permission to tell you how they really feel, showing them they are not a burden.
✓ "Are you having thoughts of suicide?"
✓ "Sometimes when people feel this overwhelmed, they think about ending their life. Is that something you've been thinking about?"
4. Knowing Your Limits
You are a friend or family member, not a trained professional. It's okay to help them find professional support.
✓ "I want to support you, but I think we should talk to someone who knows how to help with this. Can we call 111 or your GP together?"
If you believe they are in immediate danger, call 999.